We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please make sure that the items are returned in their original packaging.
To start a return, you can contact us at team@procricketdirect.com. If your return is accepted, Items sent back to us without first requesting a return will not be accepted. Return by post or courier within 14 days from the day your parcel arrives for a full refund via the original payment method. Or within 30 days, when we will refund you with an eVoucher to the value of your items.
You can always contact us for any return question at team@prohockeydirect.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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